GARDEN & PET SUPPLIES TERMS AND CONDITIONS
IMPORTANT LEGAL NOTICE
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This website is the official website of Garden & Pet Supplies. The website is hosted by Shopify who are responsible for maintaining the website on behalf of Garden & Pet Supplies.
If you have any comments, complaints or questions about this website or any of our services please contact us by one of the methods shown below.
Huyton Business Park,
We aim to acknowledge your complaint within 5 working days, advise you how long it will take to resolve the complaint and keep you informed throughout the process.
TRANSACTIONS WITH Garden & Pet Supplies
Unless otherwise specified, orders for goods and/or services placed through the Website are subject to the applicable Garden & Pet Supplies Limited Terms and Conditions of Sale and you should read them carefully before placing an order.
By signing up to our website you agree to receive marketing communications by post or email, regarding new lines, sales and major company developments. You can unsubscribe from our emails by clicking "Unsubscribe" at the bottom of any email or emailing us at ...
Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be dispatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket. Should a delivery of goods be returned by a courier, through no fault of our own, then we reserve the right to deduct any carriage fee charged from any subsequent refund.
Any specific timescales for delivery and/or collection which the Company gives are estimates only, this includes 24hr service. The Company shall not be deemed to be in breach of the Contract or have any liability to the Customer (whether in contract, tort, negligence or otherwise and howsoever arising) for any failure to fulfil any delivery and/or collection within any specified timescales.
If your order is under £70.00 you will have the option to pay for economy delivery or priority delivery. If we are unable to delivery next day and it is at fault of the business you will be reimbursed the difference between Economy and Priority Shipping only.
COOLING OFF PERIOD AND CANCELLATION RETURNS
Sometimes, for whatever reason - you may want to return a product to us, and that's okay! If you're not happy with your product and wish to make a return you can contact our returns team on ..... or email ...
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 14 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
- Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
- Goods made to the customer's personal specifications
- Most merchants will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Occasionally, we may receive stock from a supplier, manufacturer or products which have been dispatched to a customer, that have been damaged upon receipt, or alternatively in transit. Should a supplier, manufacturer or courier company wish to inspect the damaged items, then we will retain such for a period of two weeks. Should inspection fail to take place within the said period then we will dispose of the products as we see fit. You will also be notified of the disposal.
We charge a 15% restocking fee on all returned items, and payment for the return of the products must be paid by the customer.
When a cancellation of an order has been made and a return accepted following the order being dispatched, we reserve the right to deduct the carriage paid from any subsequent refund.
We will only accept orders upon delivery. Therefore, the processing of a payment and an acknowledgment of an order does not constitute a legally binding contract between ourselves and the buyer. We reserve the right to cancel any order at any stage up until the point of delivery.
In the circumstance that a product is damaged, or an order is wrong - please try to inform us within 48 hours of receiving your order.
The Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or any part of the Website at any time without notice and without incurring any liability.
ACCURACY OF INFORMATION
We take care to ensure that all information available on the Website about Garden & Pet Supplies, its services products, Images, pricing, availability of goods is accurate and up-to-date. However, these are continually developing and updated and the information, images, specifications and prices on the Website may, occasionally, be inaccurate or out of date. We have no liability for any inaccurate information and reserve the right to correct it at any time. Where goods are temporarily out of stock, we will contact you so that you are informed and can choose a refund, having the goods shipped when back in stock or selecting an alternative item.
Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
AREAS WITH RESTRICTED ACCESS
Website users may be offered the opportunity to subscribe and/or register to receive additional information. We are not under any obligation to accept a request for registration or subscription and reserve the right to suspend or terminate access at any time for any reason e.g. if your continued use is believed to prejudice us or other users.
If we do accept your registration, it is for business/Individual use only and does not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued by us rests with you.
WITHDRAWL OF YOUR ACCESS TO THE WEBSITE
In common with many other website operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
TRADEMARKS AND COPYRIGHT
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the eDirectory website are the property of eDirectory.co.uk and / or Garden & Pet Supplies. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.